Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with returns and refunds.
Return Eligibility
Timeframe: You may return most new, unopened items within 30 days of delivery for a full refund.
Condition: Items must be returned in original condition, including packaging, tags, and accessories. Items that are damaged, used, or missing parts for reasons not due to our error may not qualify for a refund.
Non-Returnable Items
Perishable goods (e.g., food, flowers)
Downloadable software products
Personal care items (e.g., hygiene products)
Gift cards
Clearance or final sale items
Return Process
Initiate a Return: Contact our customer service at support@a1xpress.store with your order number and reason for return.
Authorization: If approved, you will receive a Return Merchandise Authorization (RMA) number and instructions.
Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective product, incorrect shipment). We recommend using a trackable service.
Refunds
Processing: Refunds are issued after we inspect the returned item. You will receive an email notification regarding the status of your refund.
Approved Refunds: Refunds are credited to your original payment method within a specified timeframe.
Partial Refunds: Granted only if items are not returned in their original condition or are missing parts not due to our error.
Exchanges
If you would like to exchange an item for the same product, please contact us at support@a1xpress.store. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a defective or damaged item, email us immediately at support@a1xpress.store with your order number and a photo of the item. We will quickly arrange a replacement or refund.
Late or Missing Refunds
Check your bank account again.
Contact your credit card provider, as processing times vary.
If you still have not received your refund, contact us at support@a1xpress.store for assistance.
Return Address
Please return your items to the address provided in your RMA instructions. Do not send returns directly to the product manufacturer.
Contact Us
For any questions about this Returns & Refunds Policy, please contact us at support@a1xpress.store.